If you are currently thinking about planning a revamp of your school playground or adding to your existing equipment, read on – over the next couple of months we’ll be adding to this page to share some useful information, top tips and handy guides to help you along the way based on the most frequently asked questions from our customers.
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There are four easy steps to getting your dream playground project going, and regardless of the size or scope of your project with Playforce you’ll be assigned a dedicated Customer Account Manager who will help to co-ordinate everything from our head office and ensure your experience is an enjoyable one.
Our first step is to spend time with you, understand exactly what you need and want from your outdoor space and undertake a full technical survey. This initial consultation takes around 1.5 hours in total, and is really important to make sure we have all of the details we need to give you an accurate design and quote.
You should plan to book your free consultation around 2 weeks before your preferred meeting date, and a little further advance during the busy summer term.
This is where the real magic happens. We take everything you've asked us for in the consultation, and bring in our expertise and knowledge to transform it into a design tailored to you. Our design, product and customer service teams will all contribute to this stage to make sure our proposal provides you with the best solution to your brief and best value for your budget.
A typical design and quote pack takes 2-3 weeks to present back to you, depending on it's size and complexity. It's worth bearing this in mind when deciding to book your meeting should you need your designs to be ready to present at a Governors' meeting.
Once you’re happy with your design, we’ll arrange for your installation to begin, overseen by one of our experienced Contracts Managers to ensure things run smoothly.
As all of our equipment is made to order, specifically for your project, we work on a lead time of 6-8 weeks from placing your order to starting on site.
Please note that in the run up to the summer holidays our installation calendar is often booked further in advance. If you would like to have your installation during this period it's best to let us know as early as possible and to book your meeting well in advance as slots are taken on a first come, first served basis.
Whilst your equipment is being manufactured, your Contracts team will visit you to talk through the installation, double check any last technical or access details and make sure everything is in place for your project.
On completion, if you have chosen to include this option with your project, we will also commission an independent RPII certified post-installation inspection for your finished play area.
You will also receive our Playforce Care pack to help you to look after your investment for years to come, and most importantly the children can get playing!
From this point onwards, your Customer Account Manager will stay in touch to ensure you are happy with everything and to assist with any questions or concerns you may have throughout the life of your playground equipment.